Standard shipping in Europe for €10. All orders are dispatched from Wroclaw, Poland. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Please enter the billing and shipping address in English to avoid delays with your order. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

You can return a product for up to 14 days from the date you purchased it (according to our terms & conditions). We will refund you within 14 days from the day we receive your return. Do note you are liable to pay return shipping fee unless an item is faulty, then shipping costs will be refunded along with the order total. We advise to send the returns back via tracked delivery as until the item reaches us it is under your responsibility. 

Any product you return must be in the same condition you received it and in the original packaging along with the receipt and a returns form in order to be approved for a return or an exchange. More information is available in the returns form.

Also you may contact us via contact@basichexes.com if you have further questions.

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